Our goal at Astreea is simple; we want you to be happy with your purchase. In the event you aren’t completely satisfied after receiving your order, we would like the opportunity to make it right. If we can’t, we will offer you a full refund on any unused and undamaged Astreea product(s) within 30 days of your purchase. Please note that for safety and security reasons, Astreea Safe hand sanitizer products cannot be returned.

To initiate a return, please contact us at sales@astreea.com or via phone at 1-800-759-9913. One of our team members will issue you a return authorization. Place your item back in its original box, pack it securely, and send it to the address below. Be sure to reference your return authorization number on the shipping label. Upon receipt of your returned item(s), we will refund the purchase price to your credit card. Please keep in mind, Astreea does not cover return shipping costs.

Astreea North America
c/o Thumbprint
2000 Platinum Rd.
Apopka, FL 32703

For warranty inquiries, Contact us via the email or phone number listed above. We will be happy to help you with those, as well.